Our training goes beyond imparting knowledge about health plans. We develop emotional intelligence and empathy with lessons on senior sensitivity and elder advocacy.

Interactions between service center personnel and retirees are monitored continuously for quality and to ensure rapid resolution of issues if they arise.

Advocacy and ongoing support have been in our DNA from the start. We continue to support retirees for as long as they’re enrolled in a plan with us, helping to resolve claims, billing, or any other issues that arise.