Award-winning Customer Care

We’ve helped over two million people transition from group healthcare plans to individual healthcare plans, and designed our customer service strategy around an empathy-based ethos that puts retiree needs first. This includes innovative training programs, state-of-the-art service centers and customer-driven feedback.

Our award-winning customer service team is guided by our “parent standard” philosophy, which ensures the services we provide meet the standards we’d expect for our own parents.

We’ve received Stevie Awards in the following categories:

• Customer Service Department of the Year

• Best Customer Feedback Strategy

• Best Customer Service Training

These awards are a testament to our commitment to our participants. Our focus is on meaningful customer service interactions and continuous improvement with the goal of creating an exceptional experience for all of our participants.